Question 1

What is Lizensa and how does it work?

Accepted Answer

Lizensa is a licensed European reseller of genuine software products. We source our licenses directly from authorized distributors — the same supply chain used by major retailers — and pass the volume savings on to you. Here's how it works: browse our catalog, complete your purchase securely via Stripe, and receive your license key by email in under 30 seconds. Simply enter the key into your software to activate it. No physical shipping, no waiting. Every purchase is backed by our 14-day money-back guarantee.

Question 2

Why are your prices up to 90% lower than retail?

Accepted Answer

We purchase licenses in bulk directly from authorized distributors, which gives us significant volume discounts. Because we operate as a digital-only store with no physical inventory or retail overhead, we pass those savings directly to you. The licenses you receive are identical to what you'd buy at full retail price — same activation, same updates, same manufacturer support. The only difference is the price.

Question 3

Are these licenses genuine and legal?

Accepted Answer

Yes, 100%. Every license sold on Lizensa is sourced from authorized distribution channels and is fully compliant with EU consumer protection law. We are a registered European business and all our products come with the original publisher's warranty and support. We also offer a 14-day right of withdrawal as required by EU distance selling regulations, plus our own 14-day satisfaction guarantee on top.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major payment methods to make checkout easy: Visa, Mastercard, American Express, PayPal, SEPA bank transfer, Klarna (buy now, pay later), and Sofort. All transactions are processed through Stripe with bank-level 256-bit SSL encryption. For business customers, we also offer invoice payment with NET30 terms on qualifying orders.

Question 5

What kind of support do you offer after purchase?

Accepted Answer

Every purchase includes free technical support from our European-based team, available 24/7 with an average response time under 2 hours. We provide step-by-step installation and activation guides for every product, plus access to our comprehensive Knowledge Base. If you ever have an issue with a license, we'll replace it immediately or issue a full refund — no questions asked.

Question 6

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. You can pay using credit card, PayPal, or various local payment methods. Once payment is confirmed, your license keys will be delivered instantly.

Question 7

Are your license keys genuine?

Accepted Answer

Absolutely! All our license keys are 100% genuine and sourced directly from publishers or authorized distributors. Every key comes with our authenticity guarantee.

Question 8

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee on most products. If you're not satisfied, submit a refund request through your account dashboard. Products must not be activated to qualify.

Question 9

How do you protect my data?

Accepted Answer

We use industry-standard encryption (TLS 1.3) for all data transmission and AES-256 for data at rest. We're GDPR compliant and never share your data with unauthorized parties.

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